Universal Credit is a welfare benefit provided by the UK government for people who are on a low income or are out of work. If you are receiving Universal Credit or have questions about the benefit, there are several ways to contact the Universal Credit helpline. In this article, we will explore how to contact Universal Credit and get the help you need.
Contact Universal Credit Online
One of the easiest ways to contact Universal Credit is through the online portal. To do this, you need to log in to your account on the gov.uk website. From here, you can send a message to the Universal Credit support team, and they will get back to you as soon as possible. This is a useful option if you have a question that is not urgent, and you do not want to wait on the phone.
Call Universal Credit Helpline
If you need to speak to someone directly, you can call the Universal Credit helpline. The helpline is open from Monday to Friday between 8 am and 6 pm. The phone number to call is 0800 328 5644. If you are hard of hearing or have a speech impediment, you can use the textphone service by calling 0800 328 1344.
When you call the Universal Credit helpline, you will be asked to provide your National Insurance number and other personal details. You may also need to answer some security questions to verify your identity. Once you have been connected to a member of the support team, you can ask any questions you have about your benefit.
Use the Universal Credit Journal
The Universal Credit Journal is an online platform that allows you to communicate with the support team and keep track of your benefit payments. You can access the journal through your online Universal Credit account.
If you have a question or issue, you can send a message to the support team through the journal. You can also use the journal to report changes to your circumstances or provide evidence to support your claim.
Visit Your Local Jobcentre Plus
If you prefer to speak to someone in person, you can visit your local Jobcentre Plus. You can find your nearest Jobcentre Plus by using the online service provided by the government. At the Jobcentre Plus, you can speak to a work coach who can provide advice and support on finding work, training opportunities, and other employment-related issues.
Conclusion
If you are receiving Universal Credit, it is important to know how to contact the support team if you have any questions or issues. You can contact Universal Credit through the online portal, by phone, using the Universal Credit journal, or by visiting your local Jobcentre Plus. Choose the option that best suits your needs, and you will receive the help and support you need.